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Viral marketing: A beginner's guide

by Michael Crozier

Created on: November 18, 2007

Viral marketing is one of the ever emerging variations of guerilla marketing, a promotional strategy first made popular in 1984 by Jay Conrad Levinson in his best-selling book, Guerrilla Marketing.

Guerrilla marketing employs aggressive, non-traditional, low cost promotional activities to produce profits, rather than utilizing costly conventional media such as TV and magazine advertising. Like guerrilla warfare, it relies on timing, creativity, enthusiasm, energy, and of course, swift action.

These strategies and tactics make guerrilla marketing ideally suited for small start-up businesses and entrepreneurial ventures. Today, however, it's also used by mega-marketers, even Fortune 500 Companies, as part of their overall marketing plans.

Viral marketing is simply "word of mouth advertising" for the Internet Age. Although initially considered another guerrilla tool for small businesses, it has evolved to become an effective form of marketing for large companies too.

Like its traditional "word of mouth", counterpart, viral marketing encourages people to voluntarily pass on information about a product, service or company to their social and business contacts.

Conventional word of mouth advertising relies on telephone calls, snail mail, discussions at church socials or random conversations in the grocery store to spread testimonial endorsements. Customers become voluntary brand ambassadors and a free source of publicity. But that's pretty much where the similarity to traditional word of mouth advertising ends.

Viral marketing is designed for today's digital world and its diverse Internet-based social networks. Using today's high-speed technology to communicate with existing online communities, it has the power to reach a potential audience of millions with incredible speed. The effectiveness of viral marketing results from its ability to quickly and cleverly infiltrate these online social networks at little or no cost.

The viral campaign process is simple. A message with a strong, irresistible offer is developed and then passed along through the online community. It spreads the same way a human or computer virus does - by ongoing contact. Once the message starts spreading, it's propagated and voluntarily passed along from person to person often in a matter of just days.

One of the keys to success in any "word of mouth advertising" is the ability to identify "opinion leaders" to jump on the bandwagon and spread your message. Traditional "word of mouth" advertising identifies

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