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can result in poor service. If equipment is outdated or rundown, customers might have to wait longer for their order. Employees might feel that the owner does not care enough to spend money on new equipment, and in turn, the employees adopt the same attitude toward the customer. An employee views the restaurant walking into work, just as a customer would when walking in to get an order. If the restaurant is rundown and filthy, consumers can easily perceive that the restaurant as a whole is not up to par and this includes service. You would have to assume that an employee thinks the same thing when applying for a job in that particular restaurant. Employees might assume that they could skate through this job on a daily basis because of the way the owner has allowed the restaurant to become rundown.

4. Leadership

The final absolute cause for poor service in fast food restaurant is the responsibility of management and leadership in charge of a location. Everything listed above could potentially be linked to management- not applying management skills for training, better attitudes, or the upkeep of the restaurant. If there is a day when a manager makes a decision that their responsibilities are too much or too overwhelming, then this could potentially be the day when the structure falls apart. A realistic blanket statement would be that service is a reflection on management and if the wrong individual is chose for this position, the definite result is poor customer service.

The four points listed above are the key factors contributing to poor service in a fast food restaurant. Getting everything to work synergistic-ally within a fast food restaurant is a difficult task due to the volume and variety of consumers and employees that will be working in the same area.

Learn more about this author, Jamie Bessett.
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