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I have worked with the public and in the catering industry for 15 years and have been managing for about 10 years now.
I've met amazing, talented and kind people who I can quite safely call friends forever, had to spend years alongside insecure slime balls who creep through every day, using false flattery - thinking they have to climb some kind of popularity ladder and several times I have battled against manipulative schemers who have serious power issues, who will stop at nothing to belittle others to get where they want to in life.

Over the years, I have had my fair share of bad days, where I cannot escape the thoughts of a wrong decision, a misjudgement or a mistake and on the opposite end of the scale I have left work feeling elated with the feeling of utter wonderfulness a truly perfect day can rain upon me.
Believe it or not, preparing and serving food all day and doing it with those people you get along with and can have a real laugh with can make every horrid rude customer and every late order simply disappear!
I have always found getting along with people comes quite naturally to me and as human nature predetermines in my particular character, I can only work closely with those who like me. There is no room in my life for paranoia or suspicion. I shouldn't have to spend huge amounts of my time with somebody that doesn't like me. Why should I waste my energy and be disappointed when any effort is thwarted, but even those slime balls and Manipulators from my past have found it difficult not to like me.
My theory is that if you can find one small aspect of that person's character that you like, or can find a miniscule common link between yourself and them then you have a start - bearing in mind that it is most probably you that will be making 70% of the effort. If you can build a relationship with that person, even on the smallest grounds, then the chances are they will at least grow to like you.
In my particular kind of working environment, there is a great need for constant communication, co-operation and due to the amount of time spent in such fast moving, stress-filled circumstances a tremendous importance, as far as I am concerned, in team work.
A team must be able to work to their best standards as a whole and that could mean that any member of the team at any time could need support during the working day. The only way to ensure that the whole team is satisfied and content in their work, no matter what profession it

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