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I have a consideration for you. I just switched to Vonage on Monday (today is Thursday). I have nothing but complaints about their service, and, I am sure, you will see why. After I signed up for the service with one free month provision and a free DHL device to connect my phone to the internet, I emailed customer service to determine exactly how much my payment would be. I understand that there are fees and taxes attached by the government for the provision of a telephone service, and I simply wanted to know what the total amount would be (because I knew it would not be the introductory rate of 24.99). My first emailed customer service response was negligible at best: it didn't even address my question. All it said was, "we can't print a paper bill and if you want to know the total of your bill, check your bank statement"! The audacity of these people. So, I wrote back and explained that they did not answer my very simple question. They wrote back, again, with a similar response. It took three tries before I got anywhere with them and they STILL refused to provide me with an amount: instead, they provided me with a link where I could calculate my phone bill. How helpful.

Well, the real trouble happened today when my telephone number was transferred over from my old provider to Vonage. I didn't receive a call all day, which is not terribly unusual; but, at 6:00 p.m., my friend came to my house to tell me she'd been calling all day and kept getting a strange voice mail message. That's when I realized - Vonage's free DHL Device had not arrived yet. I had Vonage as my phone service provider, but I had NO WAY to use them. Fortunately, I still had my dial-up provider for one more day before they shut off the service - so, I called Vonage. ONE HOUR! From beginning to end, ONE HOUR I was on the telephone with them.

After I was on hold for ten minutes, my call was received. It started with a moronic customer service representative who clearly did not listen to a word that I said because he kept repeating back to me what I'd already told him as though he'd just "discovered the answer". I told them that my package was not due to arrive until the Monday (again, today is Thursday), and that I would be without a phone for five days. I also told them this was unacceptable because I have no cell phone. What does he say to me? He says, "Well, why don't we forward your calls to your cell phone?" My friend happened to be there while I was on the phone, repeating to the customer

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