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I have had several years of managerial experience with customer service in the retail industry. I am not very satisfied with the treatment of employees overall. I have seen them treated with disrespect and often spoken to like children. This concept of "coaching" is reminiscent of being sent to the principles office in primary school, and usually for reasons that make no sense. The concept that the "customer is always right" needs a little more polish. Employees should be given the opportunity to defend themselves over negative claims by the customer, not automatically found guilty. No one will keep good employees by intimidation and insult. In my last position as an assistant manager for a clothing chain, employees were not allowed a formal break until after 5 1/2 hours of work, were given childish incentives like "sticky-stars" and smiley faces on a poster board. Other issues abound, and I became so disgusted with the treatment of employees and my inability to change policy that I gave my resignation in order to pursue other avenues. Until employers begin more respectful treatment of their employees, we will all see an even larger turnover and an overall decline in workforce morale.

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