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It is a common story, I know that I have heard a lot of people complaining about the incompetence of their bank. It is a source of terrible frustration, and feelings of powerlessness, as some brainless cashier or bank manager says "Sorry Sir/ Madam, there's nothing I can do!" For some high street banks, this seems to have become a mantra. These same banks will appear on television telling you how important your business is to them, and how they're dedicated to customer service. I recently had my own bad experience with a high street bank while trying to open a current account. I found myself in a ludicrous situation where I was having to go back to my local branch time and time again due to the fact that the bank in question could not seem to be able to post me my debit card, PIN, and checkbook. Every time I went into my branch, I spoke to someone who did not care about my problem, and was fobbed off many times. Eventually, I demanded to speak to the branch manager who turned out to be the worst of the bunch. She told me that it was a problem with the computer system, and that there was nothing she could do for me. I left angry. I was determined not to accept defeat, and I had an idea. I went on the Internet and found out through a search engine who the chief executive of my bank was. I found his email address, and I wrote an email to him explaining my problem and complaining about the service I had received from my branch. Within a week of writing this email, I received an apology letter, 100, and my debit card, checkbook, and PIN. My partner has had similar problems with this same bank, and also complained, he has also received compensation. My advice to anyone having problems with their bank is to take their concerns to the top. The unfortunate truth is that most people who work in banks don't really care about what they are doing, it's usually just a job to them. Those in top positions however often care a great deal, and certainly hate to think of the bad things going on at grass roots level in their company or organization. This is the kind of bad behavior they don't want because it is not good for business. This can be applied to anything: it pays to complain to the top.

Learn more about this author, Cara Henken.
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