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As the world continues to become more integrated the need for ability to work with foreign language employees increases exponentially. Sometimes the need for an employee's skill set greatly outweighs the need for fluency and this is when a number of issues come into play. Knowing what these issues are and having an idea of how to deal with them beforehand will make the transition much more smooth and allow your team to work better overall.
They say that ninety percent of all communication is nonverbal. Working with foreign language teams will show this to be true soon enough. you will have to be receptive to the nuances of the teammate and be able to read what they are saying by physical expression. This should help bridge the gap when there are language issues.
Another thing you need to do is maintain respect for the differences that crop up in the team. Do not draw lines or judge accents because this will only serve to compound the problem and breed anger. Respect is essential.
You will need to work harder at communicating when managing a foreign language team. Do not expect the others to adjust. Be proactive in this area and mold your communications around what you know they understand. Do not use idioms or jargon. Contractions are usually best avoided if at all possible because these do not translate in many cultures. Try to keep from using slang terminology and make sure that everyone understands your instructions thoroughly before moving on. Feedback is vital here. Leave no room for doubt.
In extreme cases a translator will be necessary. There is simply too much to communicate in certain situations to go without one. They are usually very affordable and easily found in any major city. A translator can serve as a valuable addition to any foreign language team and greatly empower the whole as everyone will relax due to the newfound ease of communication.
I think the most important thing is to focus on the goal. As long as you keep the goal in sight the rest will come naturally. Patience is truly a virtue in this situation. Through your shared goal communication will often spring naturally.
Managing a foreign language team does not have to be the mountainous challenge it seems at first glance. Just remember to keep your language formal, get feedback before proceeding so you know your team is with you and respect the differences in the group. With these ideas in hand you will be able to work harmoniously as a group despite the language differences and will probably end up finding this to be one of the most socially beneficial business experiences of your life.
Learn more about this author, Royce Radcliffe.
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