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Online travel services: Are travel agents becoming obsolete?

As I read other articles related to the topic of whether travel agents will be a thing of the past, I have to chuckle, and assume that many of these comments are from people that really don't understand the importance of a travel agent, or the incredible need to deal with a person that has so much knowledge and expertise in the travel business.

Yes I agree that the Internet is a great way to find vacations bargains and flight deals. But unless you are a seasoned traveler, or you fully understand the rules of traveling, destinations, and all the travel lingo that is part of the industry, having a professional agent provide you all necessary information to make your vacation or travel experience a positive one, is in my opinion very important.

Travel agents are always educating themselves by conducting destination inspections on hotels, flights, and also other areas that are related to all aspects of tourism, why? They want to ensure when you walk into their office to book that dream vacation, that you're fully informed of what to expect.

No brochure, and no website will ever tell you like it is. All the pictures show you the best locations and hotel amenities, but they surely don't tell you that the resort you chose may be on the worst part of the beach, or the tour you just booked through that reputable on-line travel company does not include everything it claims it does.

This is what travel agents do, they inspect, research, and always keep on top of all the changes. They also take the time to talk to many of the destination representatives, tourism reps., and also many of the resort managers to really find out everything from the good, the bad, the ugly.

Why do travel agents go to the lengths they do to educate themselves? Because they want to offer as much knowledge to their clients so they can make the best choices. Whether you're a seasoned traveler or just starting out, if you have not been to every destination on this planet, chances are you will would feel more comfortable if you talked to an agent that has traveled to the destination you would like to visit, right?

I can tell you a number of stories of clients calling me and saying that after they booked their vacation on-line, that crucial and important information was not brought to their attention that made a huge impact on their travel arrangements and vacation.

On-line travel websites are not obligated to tell you that you require a visa to enter a certain country you're traveling to, and their not obligated


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Online travel services: Are travel agents becoming obsolete?

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