Best Western Astor Metropole, 193 Wickham Terrace, Brisbane, Queensland.

A so-called 3/4 star hotel. The 3 star rooms were an absolute disgrace i.e. heavily stained carpet, ripped pillow cases, stained sheets, hairs in bed, flaky ceiling, scuffed paintwork, holes in bathroom floor tiles, rickety cupboards, dusty dirty, rusty fridge etc. This was all compounded with late night road works that started at 8pm and continued until midnight, as well as continuing again early in the morning. The hotel was informed of this but neglected to tell guests. An email of complaint was sent to management, but was ignored completely. (Best Western head office couldn't even get the hotel to contact us on their request, and ended up apologizing on Astor Metropole's behalf. Other guests were heard complaining on numerous occasions about various problems. Staff were unable to deal with complaints, and one member of staff at front desk said to us "What do you expect for 89 dollars!" unbelievable and most definitely NOT recommended!

Learn more about this author, Michele Surgenor.
Click here to send this author comments or questions.

---

Add your voice

Know something about Hotel review: Best Western Astor Metropole Hotel, Brisbane?
We want to hear your view. Write now!