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Corporate America! Those two words together in a sentence are enough to make anyone who has ever worked for a large corporation shiver. The stress level in the work place goes up at least 75% when you have some young, recent college graduate who earned a degree in business and is going to "save the world." Unfortunately, most of these "super heroes" have never even worked thirty minutes at the level of his business which deals with the public. Keep in mind, the public is usually the source for payroll and if the public isn't happy, then no one is going to be happy in the long run.

It should be a requirement for any person to work in a corporate level job to work at the local level for at least six months. It is easy for paper pushers and number crunchers to sit behind a desk in a corporate office and "fix" things on paper, but when it comes down to it, that is all they are doing (fixing on paper). That doesn't mean that anything is getting better within the company, they are simply putting make-up over a troublesome pimple.
As an employee of a large grocery store chain, I can give you an example: Someone at corporate level sent out the order that "no items shall leave the store on the bottom of the shopping cart." Okay, I don't have a degree in grocery or anything, but it doesn't take a rocket scientist to figure out that when one goes grocery shopping, they usually place the heavier items under the cart and when he/she proceeds to the check out counter, the heavy items are the last items placed on the conveyor belt. Therefore, those are the last items the person bagging the groceries receives. As a customer, do you want your fifty pound of dog food under the cart (where you had it) or on top of your eggs and bread?
Another example of this serious problem in the corporate world is: The company is constantly calling for "better customer service", yet, in the same breath, will demand "cut-hours", "minimize payroll". Hello!? are we chasing our own tail here? In order to provide the best customer service, you MUST have a sufficient number of employees to perform the tasks required to make customers happy. Cutting hours of employees simply leads to customers waiting in long lines to check out or leaves the customer to place their own groceries in bags and carry them out alone. Again, I do not have a degree in customer service, but I do know that it is one hundred times harder to get a customer back than it is to lose one.
So, if you are a corporate level employee, I suggest you get out in the field and work at the local level to see first hand what is going on in your line of business so that you may do a better job at your level. If you do not get this experience, you will only fail because sales will go down when customers are not happy and your superiors will place the blame on you and replace you with another (fresh out of college) person. Good Day.

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