There are 11 articles on this title. You are reading the article ranked and rated #2 by Helium's members.
Help desk jobs are generally the lowest on the hierarchy in any IT department. It has also been my experience that the people who are hired generally have a decent technical background. They typically do not have the technical expertise of say the technical analysts or the systems administrators. The people who are hired for the help-desk are generally hired because of their people skills. A help desk job consists of answering the phone all day and talking to users who are having a technical problem. Many times these users are extremely angry. It is the help-desk technicians job to gather as much information about the problem as possible, as well as calm the person down. Is the help-desk a way into the IT department? In short if you are looking for a job in an IT department that isn't help-desk, don't try to get in via help-desk. Apply for whatever positions you are qualified for. A help-desk job will burn you out before any positions open up that you might apply for. It might even turn you off to the IT department altogether.
Learn more about this author, Matt Schmittdiel.
Click here to send this author comments or questions.
Below are the top articles rated and ranked by Helium members on:
Computers were my obsession from the Commodore 64 in the fourth grade through the Pentium IV series a few years ago. ... read more
Help desk jobs are generally the lowest on the hierarchy in any IT department. It has also been my experience that th... read more
This really depends heavily on the company that you work at. Positions as a help desk specialist are typically lower... read more
The help desk is an ideal way to get into the IT department. It is often a job that is interlocked with the IT depart... read more
Helpdesk job as a stepping stone for IT Professionals. Are you kidding? This is pretty much like saying working in... read more
View All Articles on:
Is the help desk a way into the IT department?
Add your voice
Know something about Is the help desk a way into the IT department??
We want to hear your view.
Write now!
Already a member? Log in.
Cast your vote!
Click for your side. Must be logged in.
Featured Partner
E Square has partnered with Helium, giving you the chance to write for a cause. Browse E Square's featured title...more
hide