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Help desk jobs are generally the lowest on the hierarchy in any IT department. It has also been my experience that the people who are hired generally have a decent technical background. They typically do not have the technical expertise of say the technical analysts or the systems administrators. The people who are hired for the help-desk are generally hired because of their people skills. A help desk job consists of answering the phone all day and talking to users who are having a technical problem. Many times these users are extremely angry. It is the help-desk technicians job to gather as much information about the problem as possible, as well as calm the person down. Is the help-desk a way into the IT department? In short if you are looking for a job in an IT department that isn't help-desk, don't try to get in via help-desk. Apply for whatever positions you are qualified for. A help-desk job will burn you out before any positions open up that you might apply for. It might even turn you off to the IT department altogether.

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