by Punit Baxi

Created on: March 19, 2007

Gap Analysis: Global Communications
In this analysis I am going to present the problems that Global Communications confront before and after the implementation of an aggressive approach to become a truly global resource. Global Communication was getting behind in the industry. In my Gap Analysis I will identify the issues and the opportunities confronting this company followed by the ethical dilemmas faced by the stakeholders and company's end state vision. Paper also includes the detailed gap analysis for the Global Communication as to where they are today from the business perspective and where the company wants to be by becoming a true global resource in the telecommunication industry.

Situation Analysis
Issue and Opportunity Identification
There are several issues facing Global Communications (GC) in this scenario. The first issue is Global Communication's plummeting stock price. Generally when this happens, stockholders and members of their Board of Directors will demand that immediate, corrective actions be taken. The second issue faced by Global Communications is increased competition. This is a difficult issue to resolve and is also a main reason why GC's stock has been slumping. A third issue that Global Communications faces is the fallout from the layoffs that it has planned. Global Communications plans to cut costs and become more competitive by moving some of their call centers to India and Ireland. This move may save the company money but what will be the resulting cost in human capital? Internal communications within the company is a fourth issue. Global Communications as an organization should consider all possible motives to resolve issues and make the best decisions. "By improving decision making, knowledge management, employee needs and coordination; company can progress and retain the name in the communications industry. Workplace communication has a significant effect on organizational performance (McShane & Glinow, 2005). "First organizations depend on the ability of people to coordinate their individual work effort toward a common goal (McShane & Glinow, 2005). Global Communications is faced with economic issues. They are come together to strategize plans to restructure the company. Through the plans they are trying to implement, Global Communications is having difficulty communicating the information to their employees. Global Communications is known for treating their employees well, so they do not want to ruin that reputation because their

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