by Imogen Rayne

Created on: June 03, 2011   Last Updated: June 05, 2011

Establishing the proper communication climate at work is vital to keeping employees happy and productive. In addition, the communication between employees and managers may not be effective or heard if the right climate doesn’t exist. According to Saunders (2008), managers should create a line of open and healthy communication between their employees. The associates can tell the manager about his or her individual needs, dislikes, and complaints without fear of retribution.

Managers should evaluate his or her beliefs and values, in order to communicate effectively with others who may answer to them. They must be aware of his or her perceptions, personal bias, and cultural norms. Additionally, the manager must strive to respect the employees, while also respecting or tolerating their cultural differences. The employees will notice the manager’s moods by observing his or her attitude and tone of voice.

Unfortunately, a manager’s body language will speak loudly to an employee, without him or her saying a word. Sometimes, the manager may show that he or she is angry or annoyed with an employee. The body language may cause the employee to become uncomfortable, so a manager will need to be aware of his or her body language. Employees will feel relaxed and comfortable with communicating openly with his or her supervisor when they are attentive and interested.

A manager should have empathy and avoid making assumption about an employee, since perception can play a role. Most employees just want to be listened to and respected by his or her manager. According to Buzzle.com (2011), effective communication can help an employee build loyalty and trust in his or her manager. In addition, open communication can help employee’s avoid misunderstandings and conflicts amongst each other.

Creating healthy communication is vital to avoid miscommunication, as well as strife that are caused by the communication conflicts. According to Stoppler (2011), healthy communication is vital to employees and managers, since stress can affect his or her health. The manager should be clear, concise, and speak clearly with employees.

In conclusion, a manager should foster an open and healthy communication climate with their employees to increase job satisfaction. Open communication will allow employees to discuss their opinions about his or her tasks and co-workers. Furthermore, a healthy communication climate will help employees avoid stress from conflict with co-workers. Therefore, the manger should create the right combination of communication techniques to avoid possible miscommunication.

References:

Buzzle.com (2011) Importance of Communication in the Workplace

Retrieved on June 2, 2011 from the World Wide Web

http://www.buzzle.com/articles/importance-of-communi cation-in-the-workplace.html

Saunders, D. (2008) Create an open climate for communication. Supervision, 69(1), 6

Retrieved on June 2, 2011 from EBSCOhost in the University of Phoenix Database

Stoppler, M. (2011) Office Conflict Resolution: 11 Communication Tips for a Healthy Workplace

Retrieved on June 2, 2011 from the World Wide Web

http://www.medicinenet.com/script/main/art.asp?artic lekey=60206

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