by Mr Teacher

Created on: November 10, 2010

It is a fact that not everyone is born to be a natural communicator. It is also the reason why conflicts and misunderstandings between people are common, this is especially so in business where the rules of engagement are limited to factual content. The less seasoned business person may tend to say what they want, and often times offending the other party. Where business communications are concerned, insensitive words laced with double meanings and innuendos are generally to be avoided.

It is thus important to get what needs to be said across in a clear and unambiguous manner. The good thing is, clear communication skills can be picked up, rehearsed and internalized. That's probably the easy part. However, a large part of communication stems from non-verbal body language and tonal variations. Where poor communication in a social gatherings between friends can be easily passed off as irreverent behavior, poor communication in business meetings are less forgivable.

For some people communication can be simple and straightforward, there is an innate ability to speak what's on their minds and get their message across in precise and concise words. For others, it can be a challenge. This is evident in business meetings where technical concepts can be dry and boring.

The phrase "say what you mean and mean what you say" best emphasizes the need for improving communication between two parties. It is good practice to think through what needs to be communicated before attending to these types of business meetings. It is a fact that content preparation beforehand improves communication later. Noting contextual sensitivities to be avoided and choosing the right words coupled with the appropriate body language can help improve overall communication skills tremendously.

When attending business gatherings, especially where senior business people are present, first impressions are formed from a mere glance. Ironically a large part of that opinion is formed via non-verbal undertones. Proper body language is as much a communication skill as picking and choosing the right words to say.

Facial expressions can be quick giveaways that someone is disinterested or bored. Watch the body language to ensure that the fullest attention is given when engaged in a conversation. Folding of the arms is generally seen as contentious behavior especially when the other person is speaking. Instead, it is good practice to keep the hands by the side and always have the right hand free so that it can be met with a warm handshake. 

When exchanging name cards, give the fullest attention to the company, the name and title of the person, thus giving the impression that attention to these details are important. Ask general and simple questions about the nature of the business rather than rattle off personal experiences. Allow the other party to speak first and wait for the cue to speak. Confidence is important while making sure it is a relevant point in response to what was spoken. Always acknowledge understanding by way of the simple nod, and never frown at the person talking. Always ask where in doubt.

These communication pointers can be easily applied in any given situation whether business or social. The underlying message is one of mutual respect for the person speaking and general self-awareness when speaking to others.

Learn more about this author, Mr Teacher.
Click here to send this author comments or questions.