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Online business: Build a reputation

by September Gray

Created on: September 07, 2010   Last Updated: September 09, 2010

Running an online business is no different than any other business when it comes to the need of building your reputation. Some of the same strategies and basic principles should be adhered to when getting your name out there in a positive light.

Networking

This is not new. Networking has always been crucial to the businessman and there are many inexpensive, even free, resources to make contacts online. Indeed, the internet makes networking easier than ever before, which is why you find many representatives of various businesses joining social bookmarking sites. Linkdin is a networking site created just for business networking. Their site allows business owners to stay in close contact with their connections as well as providing the opportunity to make new contacts in a forum called the Linkdin Open Networker. Linkdin claims to have more than 60 million registered users and has been around since 2003.

Advertising

Cyberspace has enormous amounts of advertising opportunities with the potential to reach a world wide audience within moments.  Google Adsense is likely the most popular form of online advertising today. It is a pay per click site. Google is well known for strict monitoring of their ads. They do whatever is necessary to protect their customers from fraudulent clicks generated by robots so that you only pay for legitimate clicks made by potential customers. Another popular pay per click site is Kontera, which works similar to Google. You can also accomplish a lot with no money out of pocket by using Twitter, Facebook and Myspace, or by building your email list. Just be sure those on your list are legitimate subscribers or your newsletter will be considered spam.

Quality work delivered on time

This is a standard any business owner should adopt online or off. Ross Perot, was once quoted as having said, “Spend a lot of time talking to your customers face to face.” The fact that online businesses don’t have a lot of physical contact with their customers might tempt an online entrepreneur to slack off where quality or customer service is concerned. After all, the customer cannot physically do more than send an angry email or call a customer service line if they wish to complain. If you hope to be a success online, it is important to realize that all businesses ultimately build their reputation with customer satisfaction. This is how you get the bulk of your referrals and repeat business. Keep this in mind and your business will likely prosper overtime.


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