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Art of Negotiation : Character, Credibility and Fairness
1. Be honest (well almost). Jokes apart, no relationship should be based on dishonesty. If you want to do more business, credibility must be established and maintained.
2. Be reasonable. There will be no outcome to a deal if you offer unreasonable propositions. You will be wasting your time as well that of your client.
3. Be empathetic. Put yourself in the shoes of your client you are dealing with. Walk her through and make her believe that it is a fair deal (and it should be else neither of you will be able to sleep well later) and you would have taken it.
4. Minimize the subjectivity. Be objective. Do not get emotional unless absolutely necessary and keep it as a last retort. Cut the crap and the salesmen talk.
5. Don't push too hard. Lay out the offer in simple straightforward subtle manner. Highlight her gains, show her your gains and also the other alternatives you have.
6. Once all conversation is done, steer away. Cut the meeting and go away and let your client some time to herself to think over it. Let her contact you back.
7. Humor may be used to lighten up the ambiance and to build good rapport but not too much.
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