by Shyam Gokarn

Created on: January 12, 2010

Tips for managers and prospective managers

I did the job of a general manager over twelve successful years in sales, service and marketing division of a Multi National company. I was in-charge of the organization for getting the specific job done within the stipulated time span. I managed sales engineers, service technicians, managers, customer service staff, agents and administration staff. I know the real challenges managers have to face every day with their people. I’m aware how hard it is to motivate a team to keep them going.

Initially, I inherited a de-motivated, often sick, team, who clearly felt under-valued. I myself was feeling neglected as if thrown in at the deep end. I had no proper training. However, I determined to sort it out. We called the Motivation Doctor to come speak to our company. The results were fantastic.

The employees work for the organization and they also work for the manager. You'll discover how to pick the right people and communicate what's expected of them; reduce absence from work, reduce staff turnover and the time spent on resolving staff issues; deal with difficult team members; and, develop a highly motivated team who increase customer satisfaction, boost sales and make a positive contribution to the business. The motivation factor works wonders.

The story goes this way.

A Priest dies & is awaiting his turn in line at the Heaven's Gates.

Ahead of him is a guy, fashionably dressed, in dark sun glasses, a loud shirt, leather jacket & jeans.

God asks him: Please tell me who are you, so that I may know whether to admit you into the kingdom of Heaven or not?

The guy replies: I am Chang Lu, Auto driver from China!

God consults his ledger, smiles & says to Chang Lu: Please take this silken robe & gold scarf & enter the Kingdom of Heaven.

Now it is the priest's turn. He stands straight and speaks out in a booming voice: I am Pope's Assistant of a famous church, Head Priest of another adjoining Church for the last 40 years.

God consults his ledger & says to the Priest: Please take this cotton robe & enter the Kingdom of Heaven.

'Just a minute,' says the agonized Priest. 'How is it that a foul mouthed, rash driving Auto Driver is given a Silken robe & a Golden scarf and me, a Priest, who's spent his whole life preaching your Name & the kind words, has to do with a Cotton robe?'

'Results my friend, results,' shrugs God.

'While you preached, people SLEPT; but when he drove his Auto, people

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