by D. P. Noe

Created on: January 05, 2010   Last Updated: March 13, 2010

Ten tips for good customer service starts with the basics There are things that you should always do when dealing with the public. It is essential for anyone dealing with customers to be a model of courtesy and respect. These are ten different areas to focus on to build your customer service skills. Good customer service will focus on meeting your customer needs.

INTRODUCTION

Always introduce yourself when dealing with the public or clients in your organization. Individuals like when you call them by name and ask them if you are not sure how to pronounce their name. Always maintain good eye contact, losing eye contact signals disinterest and that you do not want to take the time to have a discussion with them. Use listening skills and do not interrupt the person when they are speaking. Always speak in an non confrontational manner and maintain politeness and courtesy.

WHO IS THE CUSTOMER ?

Customers come from all walks of life and cultures. Customers may be young or old, this does not change how you treat them. With our world having so many different cultures, it may be necessary to take the time to help a customer that does not speak English very well.That telephone call with someone asking you questions is a customer. The vendor that supplies your company is a customer and recognize that they can have a significant impact on quality in your organization. Customers are the reason that every industry exists, think of anyone you interact with during the day in your industry as your customer, In other words we all all customers.

POSITIVE HUMOR

Recognize when to add humor to your interactions with people. There is a difference between negative humor and positive humor. Examples of negative humor would be sarcasm or making racist or cultural jokes. Never make a joke and laugh at others, this is a very negative form of humor. Adding positive humor will build customer relations and help to relieve tension in the atmosphere. Help yourself to develop your humor sphere of vision. There are many humorous sentences on the Internet or in publications, collect some of them to use in future conversations. Read comics in the paper or on the Internet, this will expand your humor sphere. Learn to laugh instead of getting mad, laughing is truly contagious and clients love to be able to smile or laugh.

REPAIRING CUSTOMER SERVICE MISTAKES

Learn to forgive others and yourself, let go of that baggage. Do not revisit negative events in the past with the customer, move froward and

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