by Emelia Rose

Created on: December 08, 2009

As a manager, I believe leadership should take the blame for their staff. The staff is only as good as their manager. Training is a major role in leadership. You are trained to train and you hired that person to work for you, therefore, you take responsibility.

Yes, the staff should be accountable for their actions and the manager must follow through with any disciplinary action. Being a good leader is training good staff. The manager is there to make sure the business is running smoothly, making executive decisions, and following through.

Most employees will respect their manager when they are leading and "running the show". It all starts with leadership. You will get the most out of your employees when you show you care. Get involved, listen to the staff, and solve problems. Stay on top of what is going on and incorporate team work into the business. Encourage everyone to ask questions and if you don't know the answer, that's ok, it's a good way for you to learn too. Businesses have many resources and phone numbers to call, all you have to do is ask. There are many operations in the store that I manage that I still need to learn. If I have a question, I want to know the answer and I call a coworker at another store or I email my Djstrjct Manager. One way or the other, I will find out.

Communication is another key role in leadership- always keep your staff up-to-date on any important customer service relation. Hold regular meetings, let the staff know what is expected of them in their position. Let them know of your expectations as a manager.

Give them positive feedback for a job well done and constructive feedback when they are not performing their duties properly. Be kind but get the message across. Treat everyone the same and the entire staff will treat you respectively. Employees like to be recognized for their hard work and want to learn by their mistakes. Being able to communicate properly will give the employee a better understanding of what is expected in the workplace.

Get involved in the day-to-day operations with the employees. Work side-by-side. The more they see you do, the more they will do! And they are likely to follow your lead and copy your actions. Be a leader, that's what your getting paid to do. So, yes, the manager should be held accountable for their staff's errors 100%!

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