Winning a business argument or duspute is not always easy, but there are ways to increase the odds. Most people have occasions when they are unfairly charged fees by banks, credit card companies, and other types of businesses. Several key points to successfully winning your point follow.

Documentation...

Nothing helps win an argument more than good documentation of the facts. When any business adds late fees or other charges, it is usually the result of when they officially credit payments on accounts. If you can prove that payment was made on the calendar date due, most banks and credit card operations will grant credit for timely payment even though their official entry may close before the end of a normal business day.

Customer Loyalty...

Sometimes, business disputes can be resolved because the business views customer loyalty as a greater issue than income from a late fee. Requesting resolution based upon the logic of keeping customers happy is often successful. The exception to this type of happy resolution is often based upon irate customers who make demands based upon their anger. Always approach resolution of a dispute based on logic, and not on your anger.

Speak With Management...

Business disputes can usually be resolved more easily by a manager or supervisor. When some aspect of your business relationship becomes a problem, be sure that you are dealing with someone who can actually resolve things to your advantage. Many employees insist that they can make decisions when the reality is that they cannot. Be sure to document who you speak with, and what they may have said regarding the dispute.

Emotional Detachment...

The biggest mistake that can be made regarding business disputes is to try to resolve them while emotions are out of control. If you challenge someone in a moment of anger, they will become defensive and uncooperative. Once emotions are under control, the potential for resolving any argument is enhanced. Most people don't enjoy confrontation, and will actually make more effort to resolve disputes when faced with customers who are asking to be helped. Never permit your emotions to make a business dispute personal between you and the person you are dealing with.

Asking for help instead of demanding satisfaction is usually the key point to resolving any dispute. If the person representing a business with whom you have a problem has the power to make you happy, they may decide to help you if they think that you will appreciate their efforts. When you acknowledge their power and let them know that you will credit their efforts to be helpful, it's amazing how often they will help you win your case. Everyone likes to feel appreciated, even those who represent businesses with whom you may have a problem.

Learn more about this author, Bob Schmidt.
Click here to send this author comments or questions.

---

Add your voice

Know something about How to win business disputes (arguments)?
We want to hear your view. Write now!