by Syaifullah R Makawaru

Created on: October 29, 2009

If we agree that the ideal function of the performance of duties of employees in a work unit is a service function, the management orientation should focus on the customer. So the context is that the direction should be the performance of duties of employees is to provide services to customers, both internal and exsternal.

The things above are not easy. Because the forefront in providing services are employees with various problems. It is not possible that customers get a bad image of the institution / organization, thanks to the work of ministry by a bad employee. From here may enter it-point. Should focus on improving employee performance. Because not possible "focus on the customer" without preceded by "focus on the employees."

Speaking of individual employee performance, there are several key factors that affect. According to Gibson, the individual employee's performance is influenced by motivational factors, abilities and work environment.

Initially, the Work Motivation

Motivational factors have a direct relationship with individual employee performance. While individual kemamampuan factors and work environment have an indirect relationship with performance. Both these factors will affect the existence employee motivation. Because the position and relation that, so it is strategic if individual employee performance development starts from increased motivation to work. Siregar Dumasari Diyah ST, MM, in writing stated, that the employee and the company are two things that can not be separated. Employee's primary role in running the wheel of corporate life. If the employee has a productivity and high employee motivation, then the wheel speed will run faster, which ultimately will result in performance and a good achievement for the company. On the other hand, how could the company run better wheels, if work is not productive employees, meaning employees do not have high morale, are not resilient in the work and have low morale.

Is a task management so that employees have high morale and high morale and resilient in the works. Based on the experience and from several books, usually the employees who are satisfied with what he earned from the company will give more than what was expected and he will continue to try to improve their performance. Instead of employees who work satisfaction low, tend to see the work as being dull and boring, so he worked with forced and perfunctory. For it is a necessity for companies to identify the factors of what makes employees happy to work with the company. Understanding of the type or level of the individual needs of employees by the company to be fundamental to improve motivation. With employee satisfaction, productivity will increase.

What is requisite employee? According to Maslow, human needs as the level of employees from the lowest to highest are:
Physiological Needs (physiological needs / basic / basic)
Safety Needs (the need for security).
Social / Affiliation Needs (the need to socialize)
Esteem Needs (self-esteem needs).
Self-actualization Needs (self-actualization needs).

What can we take advantage?

According Diyah again, from the level of human needs according to Maslow, compensation in the form of emotional touch is a higher level than the physical needs / basic. The highest level of Needs Self-actualization (self-actualization needs) to prove that employees are more happy if given the opportunity to develop themselves and recognized by the company. This is in line with the results of the study, that employees have the opportunity to develop and demonstrate his ability.

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