by Siew Cheng Hoe

Created on: October 24, 2009

Do you desire to meet the rich and famous people every day? Do you desire to serve your idol and earn a smile from her?

You may consider a career in hospitality if you want to meet the rich and famous people. However, you have to consider the success factors for a career in hospitality before you send your resume. You must have the right attitudes and the right mindset to succeed in a hospitality career.

If you do not have the success factors for a career in hospitality, you will find that the lucrative pay and the benefits cannot motivate you to perform to the best of your ability.

You cannot enter the hospitality career with a view of getting big tips, benefits and perks. You have to consider your personality and assess the ordeal of work in the hospitality industry.

The first success factor in hospitality career is humility. Are you humble? Are you argumentative? Are you willing to admit wrong even if it is not your fault? You have to bear in mind that a career in hospitality is about service. You are providing a service regardless of your position in the company.

You must view your customers as kings and serve them humbly. If you are always right, and always want to prove that you are right, then a career in hospitality is not for you. A career in hospitality is for those who love to serve. If you love to meet people, love to serve them to the best of your ability, you have the first success factor for a fruitful career in hospitality.

The next success factor in hospitality career is a perpetual smile. You have to smile every day, and at all times, during the working hours.

A customer does not like to see a sour-faced receptionist in the hotel lobby. A customer does not like waitress who serves him with a frown. A customer does not like air stewardess who looks at him fiercely.

A career in the hospitality industry means you must wear a perpetual and sincere smile on your face during the working hours. It does not matter that you are in a bad mood, you still have to smile and greet customer cheerfully. You do not grunt and complain about work, especially in front of the customers. You have to smile at the next customer, even after you get a scolding from the first customer.

Every customer expects you to smile and serve them cheerfully. The customer wants to feel happy. After all, the customer is paying for the service.

If you let your emotions, especially negative emotions, shown in your face, you do not have the success factor for a career in hospitality.

• 1
• 2
• Next Page >>