by Effie Moore Salem

Created on: October 12, 2009   Last Updated: December 28, 2010

With businesses closing every day, the customer is more important than ever. Yet keeping those that a business has, means knowing how to give them extra time and attention. It is letting them know they matter. Giving the customer what he wants may be good business but is it always the right one for the customer? To decide between giving the customer what he wants and ensuring they will back - and put money in the owner's pocket - or being a reliable company with the customer's well being in mind may be a new upcoming approach to business. This will benefit both the business and the customer.

The economy, as skewered as it is at present, is in for an overhaul. Since health care is directly and indirectly related to the economy, there are several examples here where customer service can likewise be overhauled. Teach the employees about good nutriton. After all, you want them to be around for a long time. In eating out, what about those large proportions? As a restaurant owner, explain the health benefits of less food on the plate. Just think how much less food need be served if portion size fit the diet recommendations? This would understandably be potentially a saving for both the restaurant owner and the customer. Filling two plates of food instead of one sounds like less expenses to me.

From a health standpoint, eating an adequate diet and not overeating is assuring less dollars lost for medicine and hospital and doctor's visits. And possibly the saving of lives in the balance. Yet as easy as this is to say, it is not as easy to accomplish. Why?
The mindset about getting as much as one can get for the dollar spent is an old, old thought that needs revamping. Explain this to your employees, but teach them that where eating is concerned, too much can be detrimental to their health.

One needs to apply some old fashioned common sense to the important process of nutrition. And where best to start with employees at establishements that serve food. It is in a completely different category as are other acquisitions! Who needs all that fat congregating around the lining of arteries, is the first important question to ask when dining out? Health care to be effective and to be exactly what the doctor orders, need to be what is the best for the patient - consumer - and not necessary what is best for pocket books nationwide. Yet, interestingly enough, that offer follows responsible actions. Employees need to understand this and it is often left up to the employer to see they

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