by Robert Wiley

Created on: October 02, 2009

Landing a job in retail management can sometimes seem like a daunting task. More often than not there is stiff competition for the position as it becomes available. However, with these skill sets you will be in the best possible position when the opportunity arises.

Know what to do.

All good managers know what to do during the day. They have the skills to determine what a priority is and how long it should take to get the particular task completed. They know their sales force well and are able to shift individuals according to the needs of the company and success of the individual. Demonstrate your abilities daily by always being on a task and not just standing around waiting for one.

Delegate, delegate, delegate.

Managers are responsible for many things. They must ensure that the customers needs are met at all times. They are also responsible for the operations of the store. Dedicate tasks and responsibilities to those associates best suited to complete them. However, with delegation comes follow up. A common phrase is inspect what you expect. Make sure that you follow up on your staff, and be sure to praise those who succeed and take the opportunity to coach and train those that do not. Your business is only as good as your sales staff. If they are well trained and can wear many hats then your business will be a success.

Praise your employees.

Make sure to take the time to thank your sales force. Recognition is a powerful tool that is severely underutilized in management. A simple thank you goes a long way.

Hold your associates accountable.

Just as important as recognitions is ensuring that your sales staff is properly held accountable. Training and mentoring are vitally important, however if consistent mistakes are being made they should be taken care of immediately. One disgruntled employee can create pockets of disgruntled employees. Perhaps they need more training, mentoring or are just not the person for the job. Nobody wants to carry their own load along with Sally's in accounting.

Communication.

All good managers are good communicators. Have an open door policy for questions and create a positive working environment. Use positive customer service examples to your employees during meetings. Encourage involvement with everyone. Don't just make a decision on how a task should be accomplished. Let the team help decide, lead them where appropriate but include them in the process.

Listen.

Your team needs your help from time to time. It could be a disagreement amongst individuals, or a family emergency. Listen intently. Be compassionate. Let them know you care and want to help in every way possible. Facilitate the discussion and let there be some sort of a resolution or closure to the situation.

Take the time to practice these skills on a daily basis. Once you have the hang of it you will stand out in the crowd of employees seeking a promotion. Remember that management comes with a lot of responsibilities and utilizing specific skill sets make the position much more attainable.

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