Terminology Used in the Tourism Industry

1. Brochure: a printed folder unfolding a tour or a package and specifying the conditions of the offering.

2. Carrier: Any association that deals in transporting passengers or goods.

3. Blackout Period: Specifies dates that a cut-rate or promotional airfare is not existing.

4. Commission: the amount paid by the supplier (carrier, hotel, tour operator, etc) to the travel agent for selling transportation, accommodations or other services.

5. Net Rate: The rate provided to wholesalers and tour operators that can be marked up to sell to the customer.

6. Confirmed Reservation: An oral or written confirmation by a supplier that it has received and will honor a reservation.

7. No Show: A passenger or guest who fails to use or cancel his or her reservation.

8. Travel visa: A stamp in the passport, other official document, giving traveler the right to entry to a particular country.

9. Escort: A person who accompanies a tour from departure to return, as guide, troubleshooter, etc, a person who performs such functions only at the destination. (Also know as a host, tour leader or tour director).

10. Escorted Tour: Prearranged travel program, usually for a group, with escort service or a sightseeing program conducted by a guide.

11. Fly-cruise: A holiday arrangement combining a charter or schedule flight to and from a port with a sea cruise.

12. Fly-drive: A holiday arrangement combining a charter or schedule flight with car hire.

13. Extension: A fully arranged sub-tour offered optionally at an extra cost to buyers of a tour or cruise. Extensions may occur before, during or after the basic travel program.

14. Foreign Independent Tour (FIT): An international prepaid tour, usually unescorted, although guide service is often on some segments. An FIT is designed to the specifications of an individual client or clients.

15. Group Inclusive Tour (GIT): A pre-paid tour of specified minimum group size, components and values.

16. Overbooking: The practice by a supplier of confirming reservations beyond capacity in expectations of cancellations or no shows; or, the same result due to error. Many carriers have admitted they internationally overbook their flights because of a high number of passengers who are no shows.

17. Double Booking/ Duplicate Booking: two reservations for the same traveler on the same day or no overlapping dates. Airlines will cancel both reservations if they discover a duplicate booking.

18. Package

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