by Andrea Montack

Created on: June 15, 2009

The word cubicle, conjures the image of a small cramped space. The negative image that has come to be associated with cubicles could be as a result of how they were implemented. Many employees felt that they were taken from the privacy of their offices, and did not have a say in where they were relocated.

However, there are pros and cons for the use of cubicles. Cubicles replaced offices and open spaces, with the view of creating an open office atmosphere. It has definitely achieved the object, but has created problems, whose solution may not have been thought of when the idea of the cubicle was born.

The use of cubicles was not just for a social benefit, but is used as a cost savings measure. Companies use them as a way of maximizing on floor space, and reducing other overheads.

Pros

Offices are seen as something that creates different classes of employees, and their removal send the message that employees are on the same level. The open concept idea places Managers in closer proximity with their staff, and this can lead to greater productivity.

In an IT environment the use of cubicles allows for privacy, but also gives easy access to team members. This allows for better exchange of information and facilitates team work. However, in a crisis centre this would not be the best layout to use, as there is the need for privacy.

Cons

The use of cubicles to replace offices creates a lack of privacy. Important documents are open to everyone's scrutiny, and it is virtually impossible to have a private conversation. Some companies try to address this problem by having small rooms to allow for private conversation and team meetings.

The close proximity of colleagues, separated only by a thin wall can be very distracting. There is constant chatter, and one finds it very hard to concentrate. You hear your colleague conversation, even when you are trying hard not to listen. People feel more compelled to start conversation, not taking into consideration that you would prefer not to be disturbed. Topics are raised, and everyone is giving their input. To not take part in the conversation would be seen as antisocial.

For those who were in an open space, and is placed in a cubicle this is seen as an improvement. They benefit from the privacy that the cubicles give, and feel like they have control over their workspace.

The employees who were in an enclosed office, and are now forced to be in a cubicle will see this as a negative move. They feel they have lost their status, given up their privacy and rarely see the benefit of this move.

The use of cubicles can result in many benefits, both social and economic. However, each departments needs are different from the other, and cubicles may not be the way to go. To ensure that the purpose of using cubicles is achieved and the benefit derived, companies need to treat each department as a separate case.

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