by Joan Butler

Created on: June 05, 2009

What is The Primary Role of the Manager

Many people have a strong desire to become managers in their jobs and in order to achieve this, it is essential to learn what that entails and in particular the primary responsibility of the position.

A management position in any type of organization requires one to have the ability to wear many hats. Each day begins with new challenges and decisions to make. The manager must be capable of making split second decisions and appearing confident in those decisions. In order to earn respect from your employees, this confidence must never waiver under any circumstances. This does not in any way mean that the manager is never wrong, in fact the ability to own up to ones mistakes also contributes to employee growth.

Dealing with customers calmly and fairly is also a key responsibility of the manager. All companies strive for repeat business and in fact depend upon it for future growth and financial success. Word of mouth is known to be one of the most effective forms of advertising and by far the least expensive. It is free! Developing a friendly rapport with your customers is what it takes to create word of mouth advertising, Customer service is the most important aspect of creating happy customers and the manager is directly responsible for setting the tone for the employees to follow.

Another very important responsibility of the manager is being able to recognize his or her own weaknesses. If they can do this effectively, it is possible to hire employees to fill this gap. For example, perhaps you have a variety store but very little knowledge of the computer section. Don't worry about hiring someone more knowledgeable in this area in order to better serve your costumers. Hiring a computer expert does not threaten your job in any way but actually will help you to meet the sales quotas for that department which could lead to bonuses for you.

There are many many more things the manager is responsible for, but the primary responsibility is to teach your employees what it takes to become great employees so they can advance both financially and emotionally. This should be done by your actions more than your words. Knowing you are trying to help them succeed will create employees that want to work hard to be noticed and the entire company will become more profitable.

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