to be 'free', credit card charges show up anyway, and there is little or no way to get them reversed.
Support issues. In setting up an organization that sells a product and service such as this, support issues should be planned for in advance. However, most companies that market these types of products rely on overseas technical support and a thin layer of support above that in order to keep costs low and profits high. What this means is that you might have a frustrating experience should you need to initiate contact with their support department. And it appears that the same is true for the billing department.
Your actual service may vary. Users have reported a myriad of issues with sending and receiving calls. Some numbers work better than others. Subsequently, some users have nothing but praise for the product and the money that they save with its use. Even for military service personnel, magicJack has provided inexpensive conversations with loved ones.
One final issue with the magicJack product: you have to keep your PC powered on and connected to the Internet in order for it to be available to take calls all of the time. True, the forwarding feature to a cell phone and voice mailbox is good, but it defeats the purpose of the product. And we are used to having phone systems that are on all of the time without having to depend on another piece of equipment to be on as well. This might not be a big issue with most people, but others might take issue.
It appears that the success of magicJack depends on your own personal experience. What is right for some, might not be for others. If you are used to solid, consistent phone service and it is needed for emergency situations, then magicJack is probably not right for you. But if you are budget conscious and need an alternate to traditional phone service, you might be happy with magicJack.
Just be careful and keep in mind that this is a product that is still relatively new and many 'bugs' are still being worked out to increase customer satisfaction.
Learn more about this author, JQ Adams.
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