by Jackeline Vzquez

Created on: April 28, 2009

Do I hate my job?

Do I hate my job, lately a very difficult question to answer. I struggle between the balance of "thank God I have a job.", and "oh my God please let me be the next to be laid off!". The actual work is not trying or difficult. On the other hand it is quite interesting, I am never bored. The customers or clients are usually easy to deal with, and since I am a person who enjoys a good argument getting into it with a client does not faze me, in fact it gets me going. The people I work for are nice people. In spite of all these plusses working there has become unbearable. Starting with the people I work for, the economic situation in this recession and specifically the company, and last the fact that this is not my career choice all contribute to my constant misery.

I am a car insurance adjuster. The job requires me to investigate car accidents, look at the evidence to decide who is at fault and pay for damage or injuries. This job in itself is interesting, involves a lot of mind work, resourcefulness, and creativity to keep both insured and claimant fairly paid. The most difficult part of the job is that people who don't work in insurance have no idea what insurance laws require us to do or to pay (or not pay). People don't understand the intricacies of the insurance policy. Until I worked in insurance I never bothered to ever read an insurance policy. Had I decided to do so it would have made a small difference since the policy is extremely difficult to understand. Asking an agent is sometimes as equally useless because agents work to sell insurance not explain claims and payments. This is the most difficult part of the job because, people come into a claim having suffered a loss, and have all the wrong preconceptions about the claims process. "My attorney told me this", "my agent said that", "my friend had the same kind of claim and got paid this", are statements that are all too common in the insurance world. Working in claims is a constant teacher pupil scenario, only the pupil thinks the teacher is trying to rip him off. And that aspect of the job is fine, I have no problem that people think insurance companies are scammers, that will probably never cease. My problem began from the inside of the company. People complaining from the outside is completely expected, but chaos on the inside of the company was not.

I went from being a customer service rep taking first notices of claims, under a boss that is exceedingly good at her job and auditing

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