by Diamondd

Created on: March 29, 2009

Get Better Customer Service

AT one time or another, most of us will need to use the customer service line for some manufacturer or another. I have had to use it myself, but I have also been on the other end of the phone. This article is about how to get the most out of your customer service experience, and keep your stress level to a minimum.

First of all, I think it's important to realize that the person you have called, is not directly responsible for the problem you are having with your product. They are there solely for the purpose of facilitating a resolution to your problem. Their day is not filled with sunshine and roses because no one calls customer service just to say "have a nice day". They deal with other people's problems all day long, and in my opinion, should be paid the same wages that a psychiatrist would get. Understand, that no matter how bad your problem is to you, they have heard worse and more on a daily basis. With that knowledge, put yourself in their shoes and try to imagine what it would be like to have that kind of job. Many people call and immediately start screaming like they think they have to be the loudest in order to get good service. I can tell you it is just the opposite. How likely would you be to genuinely want to help someone who is screaming at you? For the most part the screamers get put on the back burner and the people who are friendly and patient get as much as the rep could give. I myself have been known to throw in a few extras if I could for the nice people. I guarantee you, the nicer you are, the more effort that rep is going to put into making sure your problem is resolved to your satisfaction. Nobody likes to be yelled at, and the people who do it give the impression that they are more important than any of the other customers who call in with a problem. Guess what? You're not. I don't care who you are, if you act self-important, you are going to turn that csr off in a big hurry, and they will lose the ability to care whether you are getting helped or not.

The moral of the story? Be nice, be patient. It will pay off in the end, I guarantee. You will get yourself absolutely nowhere by screaming, and it will most likely take much longer to have your problem resolved. It's well worth it to take the time to compose yourself before you make the call. Give that csr every opportunity to make things right. They understand from the very beginning that you are not happy with your product, and they do not expect you to be sugary pleasant, but you will be doing yourself a favor to give them the benefit of the doubt and allow them to do their job without being yelled at.

Learn more about this author, Diamondd.
Click here to send this author comments or questions.