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Created on: February 21, 2009
After working as a customer service rep for a major RV manufacturer for several years, I decided it would be helpful to create something that could be used like a guideline for first time RV buyers. The whole department realized we were getting calls from customers day after day asking the same questions. Most of them are simple questions about the operations of the coach that should have been answered at the time of purchase. Typically your dealership charges for what they call a "walk through", which is where they take the buyer through the coach and show him where everything is and how to use it. This doesn't seem to be happening like it should, so I can only surmise that the dealerships either don't take the time to do a thorough walk through, or they just don't know where everything is themselves. I'm hoping that potential RV buyers will read this article, in the hopes it will help the customer know which questions to ask in order to get a coach that will completely suit their needs. If this does well, I would like to write a series of articles on the buying, maintaining, and use of the RV. There is a lot of material to cover that people don't seem to be aware of at the time of purchase.
There are many things you need to know in order to get a unit that you are going to be happy with. The most basic item would be how many people your camper will need to sleep. Along those same lines, make sure the units you are looking at will supply enough seating for everyone who will be traveling inside the RV. Many of the calls we received were from owners who had bought a unit that did not have enough seat belts, or the seat belts they had were not adequate for using car seats for small children. Take the time to check this out if you know you will be in that situation.
Another thing you need to know before your purchase is how you will be using the vehicle. By that I mean, do you intend to always stay in parks, or will you be doing a lot of dry camping? That is an important factor in determining how much tank capacity you will need for lp, fresh water, and holding tanks. We constantly received calls from upset customers who had bought a unit in which the lp tank was too small to run the generator for more than a few hours. Let me interject at this point something a customer would need to understand clearly, if you do not do the required research on what your needs will be, then you have no right to call the manufacturer and complain that
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