by Laura Farnsworth

Created on: February 18, 2009

The Expectations of People

We live in a world today where people expect way more than they are entitled to have. There are tons of frivolous lawsuits over things too retarded to list; things that, if people used their common sense, would know better. I still laugh over the lawsuit against McDonald's by the woman who spilled coffee in her lap. She sued and won tons of money, because it was hot. Duh? Isn't all coffee hot, unless you order it iced? I know there have been thousands of frivolous lawsuits that people have won and it amazes me! The mentality of society has become absurd. I love it that society sues companies and corporations for their own mistakes. What's even more hilarious is that America is allowing it to happen.

People no longer care about what's wrong or right, just what they can get. I worked in the customer service industry for over 23 years. I've moved employees for major corporations all over the United States. I've handled Sr. Vice Presidents to field hands. I've even moved a couple of governors with the Board of Governors. It amazed me that you would have Sr. Vice Presidents argue with you over a few repairs that might total two hundred dollars. Then you would have a field hand that was required to do a couple of thousand dollars and never blink an eye.

You always have those people who think they are owed in life. Just like you have the people who think the rules don't apply to them, just to everyone else, no matter how many times you tell them they have to follow the rules.

I still work in the customer service industry, but not in the same capacity. I'm what you would consider a grunt. I have internal and external customers. Most of my external customers are polite and courteous. However, my internal customer, who has been with the company long enough to know better, is the one who never follows the rules and then blames everyone else because of their error. You bring it to the attention of the manager and again you are told "that's just the way they are, clean up after them" or "Just let it roll off your back." My favorite response is, "Do whatever it takes to facilitate the customer or the sale." In five months of working with this company, I've only see once where the internal customer is being held responsible for the error and that is only because its effects the bottom line. The company has lost countless number of grunts because of this one internal customer. The bad thing is now this internal customer thinks they can get away with it, and there are no consequences. The manager hasn't got the nerve to say no. All you hear is, "its her store." Bull Hockey! She doesn't sign my checks.

I'm leaving the company and I wish I could post a warning for the next grunt, but I guess that would be in bad taste. I won't compromise my morals or my intelligence any longer. I'm tired of being referred to as "the office girl."

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