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A guide to marketing your small business

She had a much higher closing rate than her male colleagues who did not offer this honesty.

Why should I give you my business instead of your competitor? Please tell me. I am a customer and I want to know. If your price is higher, tell me why? Is your product twice as strong, does your suit have triple the stitching, do your plants really last longer in the sun?

The more factual, credible and believable are the reasons you give me for dealing with you, the more likely I am to give you my business. Please help me. I am a customer.

Principle 5: Mail your existing customers.

Most people make a sale to a customer and then go out looking to find a new one. Here is a fact you probably were never told before: It is five times (yes FIVE times) easier to sell something else to an existing customer that it is to convert a new one.

The first sale is just the start. There is no business that cannot benefit by some direct mailing and making new offers to their existing customers. You only have one product? Well, in your lifetime, you will probably buy 40-50 pairs of shoes (men only), 5-8 cars, 2-4 houses, and probably paint, carpet, and renovate another 5-6 times. If the first experience with you was good, make sure they come back to you next time your customer needs that same product.

If you have repeat products such as shoes, why not take the customers size, favourite colour, and then mail them with advance notice of new lines? Or with first notice on specials in their sizes? A mens-wear shop reportedly sells more in his "Customers Only" four day sale than in a month of normal trading.

I hope I have provided you with a few ideas and thinking points for marketing your business better. Good Luck, and I hope you are on the way to a more successful business.

Learn more about this author, Thomas Berntsen.
Contact this writer Click here to send this author comments or questions.


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