Communication skills affect every aspect of your life. That is, unless you're a hermit.

In other words, we all communicate every time we speak to, listen to, write to, or even look at someone else. This all-important skill is not to be underrated, because what you say is just as important as how you say it. Also, everyone in this world should practice avoiding confusion by considering the thoughts and feelings of their intended recipients, no matter what the situation.

== Delivery vs. Message ==

Which of the following phrases would you prefer to hear?

- A condescending tone: "You forgot to answer my e-mail again! I need an answer in two days! Geeze, what good are you?"

- A normal tone: "I know you're busy, but could you please remember to answer my e-mail about Project 14 by Friday? Thanks."

- A scared tone: "I really hate to impose, but I was wondering if you could possibly look at my e-mail and send me a reply when you get a chance?"

All three deliver the same basic message, but each one is virtually begging for a different reply. No one wants to contend with an avalanche of bad manners, nor do we want a wishy-washy conversation. Speak and write with a tone of friendly confidence and others will respond in kind.

== Think About Your Audience ==

You probably have at least a couple of people in your life that you either want to impress, keep from harm, or otherwise speak to clearly. It is during these personally important conversations (electronic or face-to-face) that you will most likely use the best communication skills you can muster, so as to avoid confusion.

Putting your best foot forward in an interview? Know your subject and be polite. Warning a friend about his travel destination? Be sincere and give plenty of details. Telling a funny story to your family? Speak clearly, but enjoy re-living the experience.

Consider these tips to improve your communication skills.

* Speaking *

- Pay attention: Don't glance at your watch, look past the speaker, or huff impatiently. Try not to look bored, even if you are. Body language sends a definite message, along with the words you speak and the tone you use. In short, make eye contact and be nice.

- Don't interrupt: It's rude and may get the speaker mad at you. Only interrupt if you are going to be late, in the middle of something, in danger, etc.

- Show that you understand: A nod or other sign of understanding helps keep the conversation clear and positive. If you don't understand something, ask. It's

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