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If you want to complain effectively, you must first realize that as a consumer, you have rights. When you buy a product or receive a service that does not meet your expectations, you owe it to yourself, as well as the company that you are dealing with, to bring it to their attention. In my former career as a Customer Service Manager, it was my job to ensure that customers' problems were solved. The only people that did not leave happy were the people that did not bring their problems to my attention. If you give a company the chance to keep you as a customer after a poor experience, you will be surprised what they may do for you.

I know that you are asking what makes me an expert in complaining. The answer is that I have experience on both ends of the complaint spectrum. Aside from working as a Customer Service Manager, I have been a customer that has complained about many different problems. Does complaining make me an expert? No, the results that I have gotten are what make me an expert. I have received thousands of dollars worth of free merchandise from companies because I know how to deal with them when addressing a concern about a product or service. I did not take advantage of them or lie to them in any way, I only exercise my rights as a consumer.

When you complain to a company, you should have a specific instance and goal in mind. You must give specific details and explain why you felt it was appropriate to contact them regarding the issue. If you just complain about any and everything, the company will not take you seriously, and will not attempt to give you retribution for your problem or problems. This is because you will come across as being impossible to satisfy, and as a result they will not even try. I normally complain by email from my personal account, but a letter is usually the most effective method for getting positive results. Most companies have their contact information on their corporate websites.

Another thing to keep in mind if you want to be effective in your complaint is to make sure that you are not angry when you complain. You letter should be clearly written and should explain the situation as it occurred. If you are angry when you are going to complan, do yourself a favor and cool down first. This will allow you to explain your situation much more effectively. You will find that the company will respond better to you when you are calmly expressing your concern rather than just expressing your anger. You will also be more effective if you tell them that you are complaining for the purpose of getting retribution for your trouble. One of my personal favorite lines to use when complaining is: "I am a loyal customer, and am writing to you to give you the opportunity to retain me as a customer." I also include my name and address and say: "Attached is my contact information, I anticipate that you will correct this situation accordingly."

Complaining effectively is an art form. It takes knowledge and practice to acheive positive results. This article will give you as tart into developing a strategy that works for you. That said, with great power comes great responsibility. It is important to note that you should not become a constant complainer. This is not fair to the companies that you deal with, and will only bring you unhappiness because you will be constantly looking for the negative experiences. You should only complain about things that are important to you, and always give credit where credit is due when you receive exceptional service.

Learn more about this author, D. Trump.
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