by Michelle Shelly

Created on: December 29, 2008   Last Updated: June 22, 2009

It is true when they say that customer service does matter. Customer service is something that every company should care about. If a company doesn't have good customer service then obviously it will lose customers. Here are four tips on how customer service makes or breaks a business.

Poor customer service can make a customer never use your company again for a lifetime. He or she may tell others about how poor the customer service is to others. The person may trash your company all over the city and tell your competitors what a crappy company you are when you have poor customer service.

Excellent customer service makes each happy customer talk about your company to others. They will constantly recommend others to you. This will generate more profits for your company just based on excellent customer service.

One thing about customer service is please do not be annoying or complicated to your customers. Simply offer to help them and give them what they need or want. You don't want to give them a boring sales pitch that isn't going to work half of the time since they have heard it all by now from other companies.

When you speak to your customers make sure to listen to what they say. For example, if they are looking for a specific kind of paint please do not try to sell them a different one. They want to know that you able to meet their needs.

Each customer that walks into your company wants to be treated properly. Do not talk down to a woman simply because she isn't a man. Don't assume that a woman doesn't know what she is talking about simply because she is a girl. Many customer service people assume that certain people don't know what they are talking about.

Customers can often tell customer service staff are lying to them depending upon how much knowledge they have regarding a product or service. For example, if a plumbing company gets a call from a lady needing some work done, but her husband who is a plumber is out of town then don't try to tell her lies or rack up the bills.

The customers are the one who keep you in business. Do not let your company have a bad reputation in the area that you reside in. Customers are very important to keep and do not let one walk out the door being not satisfied with a product or service.

Word of mouth travels quickly. Do not have lousy customer service since word of mouth can get around a city pretty fast. Make sure that your staff knows that top notch customer service should be number one above everything else.

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