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no checking account or credit card to pay over the phone, elderly and crippled people that couldn't get out of the house to take care of the matter.

Do we expect anything different over the Christmas or New Years holidays? No! The simple fact is this is business holidays or not. Working at a call center this is normal and to be expected.

Is there anything that can be done? NO! These utility customers used the utility and own the companies this money. Not much in life is free and before signing up for a utility service everyone knows they are going to have to pay for the service once they use it.

Will life and the holiday season at the call centers be enjoyable? Most likely not for most but unlike many of those utility customers at least they have jobs and most can pay their utilities. The sad thing is for most this is not a great joy because they do feel for those who don't have jobs, who can't pay their utility bill, who have and may get those termination notices during the holidays and all year round.

Here, however, is a challenge for every person around the world who will be paying a utility bill before or during the holidays. Ask someone else if they paid theirs yet. Yes, this sounds silly but a simple "Hey did you pay your electric or gas bill yet this month?" could very easily save a number of people from getting that dreaded phone call or termination notice in the mail the day before Christmas or New Years day.

You just may be surprised at the responses you get. "No, I haven't but thank you for reminding me" or I got it in the mail but won't have the money to pay it." Maybe you could help that person you don't have to pay the bill for them although that would be wonderful on your part but maybe you could help them get in touch with an agency or organization that could help them.

At the same time you could be making the holidays at the call centers more enjoyable also. Just think how much nicer it would be for those call center people to hear "I want to pay my bill" rather than "I can't pay my bill".

Learn more about this author, Faith Draper.
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