Getting a job in a call center begins with a great cover letter and resume. You have to include a cover letter. Omitting it is like showing up for the pool party without a swimsuit; people won't know what you're trying to accomplish. First you must research the company to which you are applying so you can begin your cover letter with an explanation of why you want to work for them. This means that you highlight what you know about their involvement in the community and their history. Kiss the company's behind. Then take stock of your own best qualities and brag, brag, brag about them.

At the top of your resume, state your clear objective for applying. Make it one concise sentence. Order your resume so that your greatest accomplishments are close to the top. For example, if you have an education but little experience, put your education details above the other sections. Finish your resume by adding some personal details such as hobbies; your personality is important to a call center recruiter. She will remember the chick who started her own Madeline Albright stamp collecting fan club before she considers the guy who considers watching TV with his buddies a hobby. Also, don't forget your references! Your cousin Carlos doesn't count here so make sure you have the number of a former boss who remembers that you always stocked the coke cooler without being asked while smiling at the customer who went on and on about competitive dog breeding.

When you are called for an interview be sure to be on time and dressed in business casual attire. Don't wear a t-shirt that says "there's no excuse for me" (yes, I've seen this done.) The first thing you'll probably be asked to do is take a pre-employment test. Don't start freaking out now; if you're reading this it means you know how to use a computer and follow simple directions and that's what they're testing. Relax; all you have to do is sit at a computer wearing headphones and type in what you hear.

Now that you aced the test you'll sit down with a recruiter and talk. She will give you plenty of time to answer the questions so if you need to you can skip one and go back to it. Popular questions include what you liked least about your last job. Be positive; tell her what you liked most about it and then an area in which you would have liked to be able to grow in that former position. Another common question is why you want to work there. Don't say "because I need money." Research the position and tell her what

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