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the same question in a different way. It's so much fun to keep repeating, "I don't know the answer, but Bill does and you should talk to him," that we can hardly contain ourselves.

Never, ever take the time to back up anything. It's just paranoia. Rest assured we can find the eleven page document you think was named something like "Doc? Or something?" that you wrote, "Sometime between three days and a month ago?"

If we're on the phone on a work call, please stand by our desk and hover, no matter how long we talk or how busy we are.

Speaking of phones, when using conference calling equipment, please TALK AS LOUDLY AS POSSIBLE. The people you are speaking with are far away sometimes in other states - and this helps get the signal through. The same goes for your cell phone. The speaker part is little YELL into it to make sure you can be heard.

Speaking of communication please be sure to have as many hallway meetings near our desks as possible. Never use a conference room. Stand as close as you can so we can hear you. And know that we care about YOU too, so once your hallway meeting about company business is over and the social conversation has begun, please don't walk away. We're dying to know what your children are up to, what you think of last night's game, your latest fishing trip, medical procedure, etc.

Speaking of your children, if one of them crashes your home, non-business computer, be sure to bring it in for us to fix. We love that and we've got nothing but time.

In the spirit of empowerment, know that YOU matter and your question about not being able to get to eBay is far more important than the monthly report to the division manager, so be sure to just come up to our desk, and sit on its edge and ask for our help. We love that. Our desk is your desk, friend.

Finally, even if you know about a problem all day, please wait until 10 minutes to the close of business to inform anyone, or better yet, send an email just before you leave, marked URGENT. It's far more fun to try to triage a problem when most people have gone home and we're exhausted. That way, we can work on your problem all night and have a solution when you come in early the next morning at 10:30.

Again, welcome to the company, and please remember to delete this email without reading it.

Learn more about this author, Robert Gillis.
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