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Personally I hate the computer technical support lines that a manufacturer gives you when you buy a computer. This is because I am a "computer geek" and asking the technical support for help is seen as dishonorable in the geek world but also it is usually frustrating to deal with the technical staff to resolve the problem. There was one time where dare I say it I needed technical support. I had received a used Gateway laptop from my mother it was in great condition and not that old. Well one day I started the computer like normal and suddenly got the blue screen of death. After about an hour or so I had cleared the blue screen of death and I decided to reboot the computer to make sure everything was okay. As soon as I did this I had received two error messages stating that particular Windows root files had been corrupted. So after spending about four hours trying to solve the problem with no success this left me with one option to reinstall the operating system. The only problem is that I did not have a Windows XP disc to reinstall with so I had to call up the technical support line for help and a little bit of me died inside when I did it. So the journey begins I was quickly answered by a cheery voiced customer service agent that asked the standard questions of may I have the model number and your problem. I answered in detail my problem and that I would like a copy of windows XP which would be free because the laptop is still under warranty. Problem solved right? Nope, it's never that easy is it. Ignoring what I had previously stated the customer service agent tells me to turn the computer on and off relentlessly. After this failure he tells me to run a physical diagnostic something I already had done but I did it any way to move things along. Surprise surprise! He finds nothing physically wrong with my computer and about three hours later he decides the only thing to do is to send my a Windows XP disc so I can reinstall the operating system, during this time period I am quietly crying into my hands. It should be noted that all during the ordeal the customer service representative was very nice if a bit dense and I did receive the Windows XP disc pretty quickly at about three days later. So all in all I guess it was an okay experience and assume that it could have been much worse. After this experience I did gain a level of respect for these customer support representative for what they have to deal with on a daily basis but I still dislike them.

Learn more about this author, Don Emery.
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