by Richard Davis

Created on: August 01, 2008

Effective Management Communication
Communication in the workplace is rooted in understanding what the manager needs from the workforce and what then workforce needs from the manager.
Communication Is by definition the free flow of information to and from the workforce.
Effective communications aids the manager in gauging the pulse of the productivity in the workplace.

What the Manager Needs from the Workforce
As the manager you need to meet and exceed your service or productivity requirements.
You need people to work with you to reach those goals.
You need them to do it consistently, effectively and correctly.
You need them to solve problems, and give you their most consistent, continuous effort.

What the Workforce Needs from the Manager
They need a safe workplace.
They need to know what you want them to do.
They need to know how you want it done.
They need to know that they will be properly trained.
They need to be appreciated and understood.
They need to know that they can trust and rely on you.

Developing Effective Workforce Communication
Know exactly what you want them to do.
You need to clearly know what the job requirements are.
Know how you want them to do it.
Know exactly how you want the work done.
Understand how they receive and apply information.
One-size-fits-all does not give you effectively trained people. Consider your workforce and understand what their learning skills are.
Tailor your training to their learning skills. Not the other way around.
The majority of people are not skilled classroom students. The standard method of classroom lectures and note taking are self-defeating. Conform your training to your people, not your people to your training.

Make them feel safe and secure.
Make your people feel safe and secure and they will relax and flow with your production.

Build Confidence from the start.
Develop confidence in your people to the point that they trust you and their own ability to do your work effectively.

Teach them to learn.
Don't simply teach your people a job or task, teach them to learn and expand their understanding of their tasks. It will aid in the communication flow of ideas and solutions.

Teach them to think for you.
The all too common scenario supervisor supervises and the worker works leaves your supervisor to make dozens if not hundreds of small decisions that could be made by the workforce if they were trained and permitted to do so.

Equip them properly.
Insure that they have the proper tools to do the work you need for them to do.

Once they are in

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