by Deborah Barnett

Created on: July 01, 2008

Dear American Airlines,

I don't think we should see each other any more.

I know that's hard to hear. But you're not the same airline I met a few years ago. You've changed. And not for the better. Sure, you say you love me that you'll take care of me that I am "Elite" in your eyes but those words just seem empty now. I need you to show me that your love is genuine.

This is a difficult letter to write because we've been together for a very long time. We celebrated our "Gold" anniversary and now we've reached our "Platinum" years. It's a shame really, because we've been through so much together. I don't want to give up on you but it seems you don't care anymore. Maybe I need to move on.

I've not asked much really. Honestly, it's the little things that prove your love for me. Showing up on time. Not canceling on me especially at the last minute leaving me stranded and forcing me to be unfaithful with another airline. Sometimes, you even pass me off to a different carrier which leaves me feeling rejected by you and unfamiliar in the seat of another. That hurts because it's you, American Airlines, that I've loved. You that I've wanted to be with not some lesser airline too eager to accommodate my every need.

I know things come up. But you used to be such a planner. If you knew we were getting together you'd make sure all the "mechanical issues" were taken care of and that there was actually a crew to get us where we needed to go. But even when I'm with you you often forget the little things that make me know you care like, a personal phone call or smiling. You don't smile any more. Or maybe treating me to a little snack once in awhile. Call me old-fashioned but I believe that the one doing the "courting" should pay.

Admittedly, my heart is starting to wander. I see other airlines treating their passengers with such care. As I sit, lonely in the terminal, exhausted from running back and forth as you switch gate after gate changing your fickle mind as to where I should board I can see Delta's passengers smiling and laughing as they easily board their on-time flights being ushered through the jet-way by equally jovial employees.

Then suddenly you call me! I get so excited.. "AA is calling! Maybe to surprise me with a lovely upgrade!" But alas, you're only calling to tell me that you have to cancel. Again. And this time, I have to wait until tomorrow morning to see you. You didn't even call me personally you had your pre-recorded secretary do the dirty work. Have you ever thought

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