KNOWLEDGE AND SKILL UPGRADE

In today's fast changing and competitive business environment, just being good is not good enough. Organizations want their employees to excel and keep ahead of the competition and one of the ways to do so is by constant skill and knowledge upgradation of employees and workers. This has now become a key issue as more and more organizations are going global and require people who are at least at par with the global world, if not ahead. Thus given the highly competitive market scenario that is prevalent globally, constant upgradation of skills and knowledge is a crucial prerequisite for all professionals at all levels to remain productive in their role and the respective positions.

Skill sets or requirements vary from role to role and are different for different departments. For example, at the entry or the junior level, execution skills are most relevant while supervisory and leadership skills are more important at the senior levels. But soft skills are those essential skills that are required by everyone.Organizations either provide training themselves or ask their employees to do the training and keep themselves on the top of competition. Besides training and new online certifications, companies are opening up knowledge banks within the firms to enable the use of best practices and learning by all members or employees. Since it is not possible to send every employee for retraining or new courses, this knowledge transfer within the company helps them to achieve the purpose.

Upgradation of skills can take place through training and seminars. Sharing of good practices within the organization and creating a knowledge bank which can be accessed by all employees is another technique to increase the skill sets of employees.

The Human resource department plays an important role in this area by evaluating employee performance by appraisal system. Through appraisals, the HR managers identify the strengths and weaknesses of each and every individual employee and provide recommendations for their training etc. Naturally, it is important to note that trainings or skill upgradation should be provided in areas where a need has been identified, and not just to meet the number of training hours. Moreover, it should help the employee to perform his/her current task in a better and more productive manner. Thus the training should be in line with the individual's area of interest and responsibility, to ensure that there is maximum retention

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