by Scott Holloway

Created on: December 22, 2006   Last Updated: June 13, 2009

Customer service both internal and external is essential to creating a winning culture in the workplace. Whether it be answering a question about a products features to a potential customer or getting the latest sales data compiled for Dave in department XYZ, it all represents important exchanges necessary to the long term success of the business. There are some simple rules which will go a long way towards achieving a high level of customer service:

1. Know your customer. Find out what is important to them and provide them with what they need in a timely manner.

2. Touch base with your customers on a regular basis. See if they are in need of anything or there are any issues you may be able to help them with.

3. Resolve problems and conflicts as quickly as possible. Make your customer feel like they are a priority and not just "one of the many"

4. Be a good listener. This will not only ensure you are clear on your customers needs but will again make your customer feel like they are important.

5. Follow through! There is nothing more disappointing to a customer than to leave them hanging when there is a problem or they are waiting for information.

6. Keep a positive attitude when in contact with your customer. Even if there is a problem, a positive attitude will go a long way towards making someone feel you are working hard for them.

7. Never give up.

Learn more about this author, Scott Holloway.
Click here to send this author comments or questions.