by Leigh Goessl

Created on: May 13, 2008   Last Updated: August 23, 2009

Conflict occurs when two or more individuals have a fundamental disagreement about values, opinions or points of view. When people interact closely with one another on a regular basis, it is inevitable that at some point a level of conflict will emerge.

When conflict occurs in the workplace it can result in a lot of distress if the issues are not resolved. However, in the organizational setting it is important to realize conflict is to be expected and to understand all disagreements are not necessarily a bad thing. Often many innovative ideas and broadening of minds are born from the seeds of conflict; this can be very enriching in the long term. The conflict might even potentially end up adding value to your organization because of any positive changes which may occur in the resolution process.

What's key for managing conflict in the workplace is to build a proverbial toolbox and fill it with techniques (tools) to use when clashes occur. Regardless of who is involved in the conflict, it will need to be dealt with and resolved in order for everyone to be able to move forward and remain focused on the organization's mission. If you are equipped with the right tools it is easier to manage conflict when it does happen (and rest assured at some point it will).

What are some ways you can effectively manage conflict in the workplace?

*Communication

Communication is one of the most important attributes in an organization. Workplaces which are sorely lacking in this area are usually peppered with conflict across the company. By maintaining strong and open communication, you can successfully use it to aid in managing conflict because the avenue to talk to each other in order to be able to resolve differences is already established.

*Training

As a leader, it is a good idea to develop training for management and employees to participate in which address problems in the workplace. Not only will this identify key issues, but also can offer strategies on how to deal with conflict. If you are an employee, it's a good idea to take advantage of this opportunity if it is offered.

Training which helps you learn how to manage conflict can really reduce the chances of any differences of opinion spiraling out of control. Learning techniques on how to cope and deal with divergence comes a long way when a situation arises.

*Build Relationships and Collaborate

Establishing bonds with your colleagues is a good way to assist in managing conflict because it will be easier to

• 1
• 2
• Next Page >>