by Errant

Created on: May 09, 2008

The big corporations are hurting because of call centers? Watch me care. The people that get frustrated when they don't get the easy answers they crave are the lazy stupid one. Why learn this myself when I can ask someone else to just give me the answer? Of course call centers are hurting big corporations, they're enabling the people that'll one day work for them become even more helpless.

The world is a capitalistic society and makes money for doing less. You don't get anymore more, "less" than a call center. In a tech support capacity the agents on the phone are trained to know only their own product. "My laser death beam that I hooked up to one of your computers won't work!" "We can't help you with that Dave." "Why the Hades not? It's your computer!"

Not only are people not willing to learn, they're not willing to listen to reason. People have been angry over the phone because the computer's call center won't teach them how to use a free anti-virus software they found on the web. Let's take that a step further and say that the vast majority of people calling in with problems are completely irrational and have lost touch with reality.

On the inverse, the people manning the phones aren't exactly the brightest. It could be from the fact that they're not allowed to deviate from their robotic sounding scripting. It could also be the fact that not all of them speak fluent English at the pace of a backwaters hick. Some people read the phone scripts to the point that they sound like their sulking but reality don't know how to interpret any of the words anyone's actually said to them. "Yes. I'll get the information for you a sap." "A sap?" "Yes" reading from the big sign in front of them reading ASAP, "A sap." Well someone definitely is a sap in this situation and for once it might be the big bad corporations. That's what happens when they don't tell their BPOs not to use workers who can barely communicate with hicks. It's especially frustration if the person trying to get their things fixed are trying to articulate their rage, only to fall on oblivious ears. "I think he's saying he wants to give me goats."

While these robots have to man the phones, they listen day in and day out to people blaming them and threatening over the phone for the most illogical reasons ever imagined. "I don't care if I took a hammer to my computer, the warranty that expired three years ago should cover everything!" Even though it's stressful and rage inducing, people calling in expect to be treated like the royalty they delude themselves to be. They don't seem to understand that abusive language is not tolerated and take it personally when they're hung up on.

Call centers are hurting our corporations? It's the filth of humanity which makes them a necessary evil.

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