by Eve York

Created on: April 23, 2008

HOW TO GIVE YOUR BEST IN CUSTOMER SERVICE

In today's fast paced workday we sometimes forget the human element in dealing with customers. It is important we do not lose it and become robotic and unfeeling.

Here are some important goals to strive for each day in working in the customer service field of today's business world.

1) Be professional- Wear appropriate clothing that reflects the approach you take to your job. Keep your area clean and organized. At work you are on stage so do your best to protect an image you can be proud of. Enunciate your words, don't mumble, yawn or chew gum.

2) Get to know the organization-You need to know all you can about the company you work for. Learning about the products and services your company offers is most important in making yourself comfortable and sounding more professional to your customer. You might ask questions, be apart of focus groups and committees to familiarize yourself with different areas.

3) Make customers feel welcome-Leave your personal issues at the door. Forget the difficult day you are having or the angry customer you have just served. Take a short break if you need to get back on track. Put the customer you are helping on center stage' and make your contact with that person one that will give you and your company rave reviews.

4) Always be courteous-This means always treat the customer as you like to be treated. Good manners such as please' and thank you' are very important. Use these frequently and smile. Do not sigh or act tired. You will make the customer feel unimportant if you do. Energy and caring in your voice is a nice approach.

5) Take customers' problems seriously-When a customer comes to you with a problem or complaint listen intently and with interest.
When dealing with the customer you represent the entire organization. Keep your voice even, if you raise your voice and show agitation you will end up aggravating the situation. Sometimes briefly saying back to the customer what he has said to you will help defuse the situation and assure the customer that you are listening.

Take the time to make your customers feel important and valued. You serve customers best when you assess their needs and match those needs with a solution . Every company- even those with no direct customer contact-exists for the sole purpose of serving the customer.

6) Follow through- Do whatever needs to be done to ensure that a customers problem is resolved. Every problem deserves prompt and thorough action from you. If you

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